by Shav | Jan 22, 2021 | Enterprise Solutions, Latest News, ManageEngine
The past few years have seen the IT helpdesk evolve from a simple inbox, into a full ITSM solution. It’s one that can be expanded to other parts of an organisation, to help business units deliver services better and more efficiently. Today, the customer service inbox... by Shav | Dec 18, 2020 | Enterprise Solutions, Latest News, ManageEngine
It’s that time of the year. When most of the office staff have gone on holiday and a few of the IT team stay to support the skeleton crew. They tidy up systems and do the odd jobs that couldn’t be done during the year. One often underlooked task is tidying up file... by Shav | Dec 18, 2020 | Enterprise Solutions, Latest News, ManageEngine
Ensuring uninterrupted availability of services is virtually impossible. Outages and scheduled maintenance carried out by businesses are inevitable. This can greatly affect the usage of these services by stakeholders. Unexpected downtime can lead to the lack of... by Shav | Dec 18, 2020 | Arcserve, Latest News, Managed Services
ShadowProtect SPX 7.0 – now available! The latest version of SPX is here. The new release delivers expanded use cases, better performance and reliability, and improved deployment workflow. Specifically, it: Supports newer versions of Linux OS. ReFS... by Shav | Dec 17, 2020 | Latest News
2020 has been a massive year of change across industries. We adapted to working from home, changing how we interacted overnight. Our team reflects below. I came into the first lockdown full of fear for the security of the jobs of our team, knowing that business... by Shav | Dec 16, 2020 | Latest News, Managed Services, N-able
SolarWinds Orion security warning: no impact to RMM customers Several US Government organisations were recent hacking targets via a product called SolarWinds Orion. It’s an on-premise solution used by large enterprise organisations. While SolarWinds MSP shares... by Bluechip Infotech New Zealand | Dec 9, 2020 | 3CX, Grandstream, Latest News, UC Update
In this update: 2020 is almost a wrap Christmas shutdown planning 3CX scoops Technology Excellence Award 3CX version 16 – updates Happy holidays 2020 is almost a wrap 2020 has been a year like no other – with a global pandemic that we hadn’t seen... by Bluechip Infotech New Zealand | Dec 9, 2020 | Enterprise Solutions, Latest News, ManageEngine
Can’t read or see images? View this email in a browser How to overcome IT project management issues If you’re a project manager (PM), you’ll know that IT projects can get complex, quick. Many large IT projects involve various people / technologies /... by Shav | Dec 3, 2020 | Enterprise Solutions, Latest News, ManageEngine
If you’re a project manager (PM), you’ll know that IT projects can get complex, quick. Many large IT projects involve various people / technologies / solutions, to successfully complete on time. A PM’s main goal is to drive successful outcomes at each project... by Shav | Nov 30, 2020 | 3CX, Latest News, Unified Communications
As we edge closer to the end of 2020, 3CX are releasing information on the upcoming changes to their Partner Programme for 2021. In 2021 the revenue targets will increase for the Silver, Gold, and Platinum partners. Details of new targets are: Silver – US$7500 retail... by Shav | Nov 30, 2020 | Enterprise Solutions, Latest News, ManageEngine
The Gartner Magic Quadrant 2020 for IT service management (ITSM) tools, profiles only the top vendors in the enterprise ITSM tool market. This helps infrastructure and operations leaders align vendors, against their current / future IT roadmaps. This year,... by Shav | Nov 30, 2020 | 3CX, Latest News, Unified Communications
We are getting closer to the release of 3CX version 16 update 7. The Beta is now live with further improvements to the Live Chat feature. Work to improve the chat feature within the WebClient is also underway, along with improved conference scheduling and integrations... 