April 2025 – UC Channel Update

by | Apr 23, 2025 | 3CX, Grandstream, Jabra, Latest News, UC Update, Unified Communications, Yealink

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In this update:

    • Bluechip Infotech NZ’s 3CX Monthly Webinar
    • 3CX’s Latest Product News
    • Yealink product updates
    • Grandstream News
    • CommBox product updates
    • Fanvil product updates
    • Jabra product updates
    • Demo equipment
    • 3CX Technical Certifications – May dates
    • Case studies – stories sell products!
    • Join our LinkedIn UC community to see the news first
Bluechip Infotech NZ’s 3CX Webinar: 3CX v20 update 6 Beta – the new reporting landscape

Join Megan Twentyman, BDM Unified Communications, and Akhila Vushke, UC Sales Engineer on Tuesday 29th April at 11.30 am to explore 3CX’s v20 update 6 beta. Update 6 is focused on the new reporting landscape, and we’ll review the new CDR tables that allow for this exciting leap forward in reporting functionality with 3CX v20. We’ll keep this to our bite size format and wrap the session with a Q&A section. We look forward to you joining us for the session. Register here by clicking on the webinar title (in dark blue) and subscribing to the session.

3CX Latest Product News

April has heralded the first look at the new reporting from 3CX which has been the most anticipated feature. 3CX has delivered both the update 6 Alpha and Beta this month ready for your testing. Read on for more in-depth information of what you need to know.

Update 6 development progress and new CDR (Call Data Record) tables explained – below are the links to each of the blog releases along the development of update 6 which is focused on the new reporting.

    • Alpha Blog – the first look at update 6 introduces a rewritten CDR mechanism and 4 new standard reports. The new reports are focused on inbound calls; outbound calls; user activity; and call distribution. Another key area is around more granular information. Other enhancements in the update 6 Alpha include an ability to switch to multi-tenant from a normal installation; recordings filter; remote access for troubleshooting; improvements to the M365 and Google integrations; and more. Please review the full blog for the key detail and explanations from 3CX.
    • CDR Deep Dive Blog – in this blog, the 3CX team deep dive into why they have spent significant time redeveloping the Call Data Records (CDR) to enable much more accurate and comprehensive reporting. The team break this down in great detail and we highly recommend you review. By rebuilding the CDR table 3CX is again future proofing their solution.
    • Beta Blog – the update 6 Beta delivers a major step forward in call reporting from 3CX. You can now sync 3CX with Google BigQuery and leverage Grafana for all kinds of reporting, dashboarding and visualisation capabilities. The key that was announced sometime ago and is now in Beta is the ability to be able to make your own reports. This reporting is available for customers with an 8-SC Pro license or higher. Links within the beta to download the setup guide and Grafana templates.

Call Flow Scripts explained – one of the great features of 3CX v20 is the APIs that are being made via the API store. We’ve been covering these each month as 3CX release a more in-depth blog about the specific Call Flow:

Upgrading to v20:

Important reminders before upgrading to version 20 – if you do nothing else, please ensure that you read these two very important documents:

    • Upgrade from v18 to v20 Configuration Guide – this guide is kept up-to-date by 3CX and part of the Administration Manual.
    • Upgrade checklist & FAQ Blog – this was released in early January 2024 to cover all the important steps you must do before proceeding with an upgrade. Remember you’re moving from Debian 10 through to Debian 12 and there is no roll back from the upgrade. License keys move from being v18 to v20 keys as part of this process.

IMPORTANT – SET YOUR SYSTEM OWNER! We’ve had a few cases of customers locking themselves out during the upgrade process and new charges will be incurred if you need 3CX’s support teams help.

V18 went EOL at the end of 2024 and support is no longer available on this version. While v18 update 9b is still able to communicate with the 3CX Activation Servers that time is limited. V18 PUSH notifications were due to end by the end of April 2025, however 3CX has extended the PUSH notifications for iOS and Android until 31st August 2025.
Yealink Product News

The requirement for meeting rooms to be fitted out is increasing and Yealink has a solution for all spaces. The Android meeting room range covers small to large spaces – with the most popular unit right now being the A40 Android MeetingBar bundled with CTP25 touch controller.

We’ve recently upgraded one of our own meeting rooms to the A40 Android MeetingBar, and Akhila took the opportunity to write a blog about this and create a video (linked in the blog) – check it out here.
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Already in 2025, we’ve seen a real focus from businesses to fit out their spaces with the appropriate equipment especially in that small to medium space. We are here to guide you with ensuring you suggest the right equipment for the space and your client’s budget. We also have partnered with installers who can help you with installation if you don’t have inhouse resources to do so. Reach us on uc@bluechipit.co.nz or give us a call via 0800 733 233.

Below are some of the most popular conferencing solutions, but remember Yealink has an option for all spaces.

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We also have a deal registration promotion for both Android and Windows Meeting Room equipment – we do the registering of the deal for you and then a couple of months after you win the deal, you’ll get some vouchers to share with your customer!

Headset news: Yealink continues to delivery top-quality headset solutions – a couple of months back we featured the announcement of the new BH74 Bluetooth and UH48 USB Wired headset that both feature ANC (Active Noise Cancellation). The first stocks of the BH74 have hit NZ and the UH48 landed over the weekend as well! Akhila has tested out the first BH74 we got our hands on, and written a comprehensive overview in the blog you’ll find here. She’s taken a deep dive into each of the features and why they matter for your customers headset experience.

Having a fit for purpose headset is essential in the hybrid work and open-plan office spaces we encounter on a daily basis.

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If you’d like to know more about any of the Yealink solutions, reach us via uc@bluechipit.co.nz and we’ll be happy to assist.
Grandstream news

Grandstream has launched their largest reseller reward promotion ever. In September 2025, Grandstream will host their Global Partner Conference in Bali. Partners reaching purchasing thresholds from 1st April to 31st July 2025 will win significant prizes to help with the cost of attending this event. Check out the full details below and ensure to pick Bluechip Infotech NZ as your preferred Grandstream Distributor!

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The first of Grandstream’s WiFi 7 Access Points was unveiled last month and our first stocks are due in very soon. More models will follow soon. A key question that customers are asking is “why should we choose WiFi 7?” In her latest blog found here, Akhila breaks down the key new features within WiFi 7. Grandstream also has an excellent short video introduction found on YouTube here.
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Pricing is always a challenge and with the fluctuating dollar never more so than now. We’ve revised our Grandstream pricing and slightly adjusted our price breaks to assist our valued Grandstream partners. We have pricing for 1-4 units, 5-19 units and 20+ units, we’ll even mix this across models.

If you’d like to know more about any of the Grandstream range, reach our UC Team on uc@bluechipit.co.nz.
CommBox product updates

CommBox’s General Manager, Tina Tupou, is hosting a 6-week series of webinars to help you sell the new CommBox Classic S5. You can sign up for week 3 and 4 webinars now – 23rd April // 30th April. The webinars are each Wednesday at 3pm NZST – you’ll learn how to sell these brilliant units but also attend each session and be in to win a S5! A NZ partner has already been the lucky recipient of a unit!

Register for today’s (23rd April) Week 3 session here.

Register for 30th April Week 4 session here.

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If you’d like to know more about the Classic S5 or any of the CommBox family of products, reach out to us on uc@bluechipit.co.nz.
Fanvil product updates

Fanvil has a vast array of business SIP phones that meet many different customer requirements. For our 3CX partners many of the units can also act as a router phone (SBC onboard) option. There are limits of how many phones can connect via the various models, but these give a great option for customers with a Cloud hosted instance of 3CX. Last month we featured the V62 Pro unit with the Bluetooth wireless handset. Below are some of the most popular XU and V series units at present.

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If you’d like to know more around any of the Fanvil units, reach us on uc@bluechipit.co.nz – we have demo stock available for you to take for a test drive!
Jabra product updates
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Jabra have you covered for all your headset requirements from wired; Bluetooth wireless; and DECT wireless options. They also have the fantastic video conferencing solutions available.

The Evolve2 40 SE UC Stereo headset is very popular for office workers. This is a USB-A wired headset designed for all-day comfort. When you put on your Evolve2 40 you’ll feel the noise around you instantly fade, as the isolating foam oval ear cushions and pioneering new angled earcup design work to effectively block out your surroundings, giving you outstanding passive noise‐cancellation.

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The Evolve2 40 SE UC model is in stock now and ready to ship. If you’d like to know more about it or any of the Jabra offerings contact our team on uc@bluechipit.co.nz.
Demo equipment
Here at Bluechip Infotech New Zealand, we hold a demo pool of Yealink, Grandstream, Jabra and Fanvil products which are available to borrow.  We have IP phones, DECT phones, headsets, WiFi Access Points, facility access and more available to borrow and test. It’s a great way to be able to test out units and see if they meet the needs of your clients. A great way to evaluate new offerings ahead of purchase. If you’d like to borrow anything, please reach out to Megan Twentyman our BDM – UC in the first instance.
3CX Technical Certifications – May dates almost full

The 3CX Basic and Advanced certifications have been updated for version 20! 3CX have now made the new v20 exams available to everyone that holds the v18 certs. You’ll see the “Take the Basic Exam” option at the top of your page again.

Be sure to prepare by visiting the Academy landing page and the Basic and Advanced pages. There are links to all the relevant guides. The current exams are accessible from your Partner Portal and/or your own personal login to the portal. It is highly encouraged that all 3CX Partners have at least one staff member fully technical certified. The 3CX training preparation pages on their website are updated and you can access these at:

We have training coming up in May – places will be allocated on a first-come basis and the sessions are nearly full.  The dates are:

    • Wednesday 14th May 9am to 4.30pm – 3CX Basic Certification Training and Exam – online
    • Thursday 15th May 9am to 4.30pm – 3CX Advanced Certification Training and Exam – online
To reserve a spot for you or your team please e-mail uc@bluechipit.co.nz with full name, e-mail address, and position title. The spaces are limited, and we’ll confirm whether you have or have not been successful in securing a spot this time around.
Case studies – stories sell products!
We value the opportunity to work with you to produce case studies on success stories with our UC brands. If you have a good story to share, please reach out to us on uc@bluechipit.co.nz and we can work with you. Case studies help sell the products to another customer. Grandstream have an incentive for GWN case studies but for case studies that we produce we’re happy to shout your team a pizza lunch. Get in touch so we can help you grow through sharing successes.
Join our LinkedIn UC community to see news first
Our “Bluechip UC Community” group has been created so our customers quickly get all the latest news. We post regularly and welcome new members to the group. Keep up to date with upcoming Bluechip Infotech New Zealand events, UC-related updates and any other general UC news. Join the LinkedIn group here.
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